Our warranty is second to none in the industry. We Provide the following warranties:
6-Months PC Warranty
1-Year PC Warranty
90-Day Mac Warranty
1-Year Mac Warranty
2-Year Mac Warranty
All warranties become effective the day the product is delivered. We will provide Technical Support at no additional charge to you. Technical Support is limited to original hardware and equipment operating system software installed by us. This warranty covers the computer's hardware against functional defects that are not covered by the original manufacturer. It does not cover any special needs you might have such as peripheral and/or software installation assistance. It also does not cover software issues, neglect, or unauthorized repair. UNAUTHORIZED REPAIR ATTEMPTS WILL VOID ANY AND ALL WARRANTY. The warranty extends only to you, the original Purchaser, and is not transferable. This Warranty is valid only within the 48 continental United States. Data recovery is not included under this Warranty, and we are not responsible for data that may be lost or damaged during transit or repair. IMPORTANT: WE DO NOT WARRANTY OR GUARANTEE LAPTOP BATTERIES. Your refurbished machine may contain a used battery. By their nature, batteries are consumable items and do have a degrading life cycle. We guarantee the laptop will function utilizing the AC adapter included with your laptop purchase.
OBTAINING WARRANTY SERVICE To obtain warranty technical service from us, you must first call our Customer Service Department 1-888-225-8885, Monday-Friday 8AM-4PM CST Time. If your problem cannot be resolved by our technician, we might arrange to receive your item back from you for repair or replacement. Shipping cost for such work is the responsibility of the customer for both ways. We will then issue a "Return Merchandise Authorization" number which is required on any return. This number should also be visible on the returned package. All Warranty work Orders must have an "RMA" number marked on the box, along with the term “Warranty” and should be shipped to address provided by the customer service.
Once we receive your item, we will assess the problem and repair any hardware issues and then return the item to you. If we determine that it is not a hardware issue, you will be contacted with a new price/charge for the repair of the item. If you decide against the repair, you will be charged for a shipping label to return the item, unless a return shipping label is provided by the customer.
Warranty and Technical Service DO NOT include: Laptop batteries, repair and/or replacement of Computer Products or Components damaged by accident, abuse, modification or attempted repairs by anyone other than our techs, unsuitable physical or operating environments, improper maintenance, intentional misuse of products, tampering or removal of our serial numbers or certification stickers, failures caused by a product for which we are not responsible, as well as acts of God including but not limited to floods, lightning, earthquakes, hurricanes, and tornadoes. Warranty also excludes installation issues with products purchased elsewhere. Warranty does not cover any software issues or unauthorized repairs/upgrades. Swapping internal components in computer systems will void the warranty, unless specifically instructed by our technicians. This Warranty and remedies set forth above are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. We specifically disclaim any and all implied warranties, including warranties of merchantability and fitness for a particular purpose. Our responsibility for malfunctions and defects in hardware and accessories is limited to repair or replacement as set forth above. We are not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to lost profits, downtime, goodwill, damage to or replacement of equipment and property, any costs of recovering, reprogramming, or reproducing any program or data stored in or used with our products, and any failure to maintain the confidentiality of data stored on the product. We specifically do not represent that we will be able to repair any product under this warranty or make a product exchange without risk to or loss of programs or data.
• You may return your items for no reason within 14 day of your initial purchase
• Warranty claims are for hardware issues only, excluding batteries.